Repair Categories
Our repairs are broken down into 4 main categories each having their own timescales for works being carried out.
These are as follows:
1. Emergency
6 hours for our contractor to attend and make safe. A follow up Urgent or Routine job may be required to fully complete the repair.
2. Urgent
Will be completed within 3 working days.
3. Routine
Will be completed within 10 working days.
4. Right to Repair
Will be complete within 1 working day.
Right to Repair Scheme
The right to repair scheme was introduced in 2002 by the Scottish Government giving tenants the right to have some small urgent repairs carried out within a set timescale.
The scheme covers certain types of repairs which cost less than £350 to carry out and are known as ‘qualifying repairs’.
The repairs covered in the scheme include loss of electricity supply, toilets which will not flush and blocked or leaking drains.
The full guidance on the scheme – Right to Repair Scottish Government Guidance.When you report a repair we will inform you if it is a qualifying repair and is included in the scheme.
If a repair qualifies under the scheme we will tell you how long we have to carry out the repair and explain your rights under the scheme. For further information please contact the a member of the Maintenance Team.
Repairs by Appointment
Will be completed by the date agreed with the tenant when offering the appointment.